Privacy Policy

Personal data (hereinafter referred to as “data” for the most part) are only processed by us where strictly necessary and in order to provide a functional and user-friendly website, including its contents and the services offered there.

According to Article 4(1) of Regulation (EU) 2016/679, also known as the General Data Protection Regulation (hereinafter referred to as the “GDPR”), “processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Through the Privacy Policy set out below, we provide you with information in particular concerning the type, scope, purpose, duration and legal basis of the processing of personal data, in so far as we have alone or jointly with others determined the purposes and means of the processing of personal data. We will also provide you with information below on the third-party components we use for optimisation purposes and to increase the quality of use, where this results in third parties processing data under their own responsibility.

Our Privacy Policy is divided into the following sections:

I. Information about us as a data controller
II. Rights of users and data subjects
III. Information on data processing

I. Information about us as a data controller

The responsible provider of this website in data protection terms is:

Remmers (UK) Limited
Unit B1
The Fleming Centre
Fleming Way
Crawley
West Sussex
RH10 9NN

Telephone: +44 (0) 1293 594 010
Fax: +44 (0) 1293 594 037
Email: sales@remmers.co.uk

II. Rights of users and data subjects

With regard to the data processing described in more detail below, users and data subjects have the right

  • to obtain confirmation as to whether or not personal data concerning them are being processed, and to further information about the data processing and to copies of the data (see also Article 15 GDPR);
  • to the rectification or completion of inaccurate or incomplete data (see also Article 16 GDPR);
  • to the immediate erasure of personal data concerning them (see also Article 17 GDPR) or, alternatively, where further processing is necessary in accordance with Article 17(3) GDPR, to restriction of processing pursuant to Article 18 GDPR;
  • to receive the data concerning them, which they have provided to a controller, and to transmit those data to another provider/controller (see also Article 20 GDPR);
  • to lodge a complaint with a supervisory authority, if the data subject considers that the processing of personal data relating to him or her by the provider infringes the applicable data protection regulations (see also Article 77 GDPR).

Furthermore, the provider undertakes to notify all recipients to whom data has been disclosed by the provider of any correction to or erasure of data, or restriction of processing, which has taken place in accordance with Articles 16, 17(1) and 18 GDPR. However, this obligation shall not exist if the provision of such information proves impossible or involves a disproportionate effort. Nonetheless, the user shall have the right to obtain information about these recipients.

According to Article 21 GDPR, users and data subjects also have the right to object to the future processing of personal data concerning them, in so far as these data are processed by the provider pursuant to Article 6(1)(f) GDPR. In particular, objections against data processing for direct marketing purposes are permitted.

III. Information on data processing

The data that are processed when you use our website are deleted or blocked as soon as the reason for their storage no longer applies and the erasure of the data does not contravene any legal retention requirements, unless otherwise specified below for individual processing operations.

Server data

For technical reasons, in particular in order to ensure a secure and stable website, data are sent to us and/or to our webspace provider by your internet browser. The data collected by these server log files include the type and version of your internet browser, the operating system, the website from which you clicked through to our site (referrer URL), the page(s) of our website that you visit, the date and time of access, and the IP address of the internet connection used to access our website.

The data collected in this manner are stored temporarily, but are not linked to other data concerning you.

This data storage is carried out pursuant to the legal basis set out in Article 6(1)(f) GDPR. Our legitimate interest is the improvement, stability, functionality and security of our website.

The data are deleted after no more than seven days, as long as no further storage is necessary for the purpose of evidence. Otherwise, the data shall be excluded from erasure in full or in part until final clarification of an incident is reached.

Cookies

a) Session cookies

We use cookies on our website. Cookies are small text files or other storage technologies that are placed on your device by your internet browser and stored there. These cookies are used to process specific information about you on an individual basis, such as your browser or location data or your IP address.  

This type of data processing makes our website more secure, effective and user-friendly, as it allows us, for example, to reproduce our website in different languages or provide a shopping cart function.

The legal basis for this form of data processing is Article 6(1)(b) GDPR, as long as these cookies are used to process data for the purpose of contract initiation or performing a contract.

If this processing is not done for the purpose of contract initiation or performing a contract, our legitimate interest is the improvement of the functionality of our website. The legal basis in this case is Article 6(1)(f) GDPR.

These session cookies are deleted when you close your internet browser.

b) Third-party cookies

Cookies from partner companies with whom we collaborate for advertising or analysis purposes or to ensure the functional features of our website may be used in combination with our website.

For further details in this regard, in particular relating to the purposes and legal basis of the processing of these third-party cookies, please refer to the information below.

c) Removal option

You may prevent or restrict the installation of cookies by configuring the appropriate settings in your internet browser. You can also delete cookies that have already been saved at any time. However, the necessary steps and measures for doing this depend on the internet browser that you use. If you have any questions, you should therefore consult the help function or documentation for your internet browser, or contact the developer or support service. However, in the case of Flash cookies, data processing cannot be stopped via the browser settings. Instead, you will need to change the settings of your Flash player. The necessary steps and measures for doing this will depend on the specific Flash player that you use. If you have any questions, you should therefore consult the help function or documentation for your Flash player, or contact the developer or user support service.

If you prevent or restrict the installation of cookies, this may lead to some of the functions of our website not working correctly.

Newsletter

If you sign up for our free newsletter, the data that are collected from you for this purpose – your email address and, optionally, your name and address – are sent to us. We also store the IP address of the internet connection you use to access our website, and the date and time of your signing up. In the next step of the sign-up procedure, we will ask for your permission to send you the newsletter, describe its contents in more detail, and refer to this Privacy Policy. The data we collect in doing so will only be used for the purpose of sending the newsletter – in particular, therefore, these data will not be passed on to third parties.

The legal basis in this case is Article 6(1)(a) GDPR.

You can withdraw your consent for the newsletter at any time with future effect in accordance with Article 7(3) GDPR. To do this, simply inform us that you wish to withdraw your consent, or click the unsubscribe link that can be found in every newsletter.

Contact enquiries/contact options

If you contact us via the contact form or email, the data you submit will be used to process your request. You are required to submit your data so that we can process and respond to your request – if you do not do so, we may only be able to respond to your query to a limited extent, or not at all.

The legal basis for this data processing is Article 6(1)(b) GDPR.

Your data will be erased once your query has been definitively answered as long as this does not contravene any legal retention requirements, for example in the event that a contract is subsequently performed.

Google Analytics

We use Google Analytics on our website. This is a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google”.

Through certification under the EU-US Privacy Shield

www.privacyshield.gov/participant

Google guarantees that the data protection provisions of the EU are also complied with when processing data in the USA.

The Google Analytics service is used to analyse user behaviour on our website. The legal basis is Article 6(1)(f) GDPR. Our legitimate interest is the analysis, optimisation and commercial operation of our website.

Information relating to usage and users, such as IP address, location, time or frequency of visits to our website, is transmitted to a Google server in the USA and stored there. However, we use Google Analytics in conjunction with the anonymisation function. This means that Google truncates the IP address inside the EU or the EEA.

The data collected in this manner is used by Google to provide us with an evaluation of the visits to our website and the user activities carried out there. This data may also be used to provide further services that relate to the use of our website and of the internet.

Google states that it does not link your IP address to other data. In addition, Google has published further data privacy information at

www.google.com/intl/en/policies/privacy/partners

including information on the options for preventing the use of your data.

Google also offers a deactivation add-on at

tools.google.com/dlpage/gaoptout

along with further information about this tool. This add-on can be installed on all conventional internet browsers and provides you with advanced options for controlling the data that Google records when you access our website. If you install this add-on, it informs the Google Analytics JavaScript (ga.js) that information on your visit to our website should not be transmitted to Google Analytics. However, this does not prevent information from being sent to us or other web analysis services. Information on whether we use other web analysis services, and if so which ones, can also be found in this Privacy Policy.

Google Maps

We use Google Maps on our website to show you where our site is and to provide directions. This is a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google”.

Through certification under the EU-US Privacy Shield

www.privacyshield.gov/participant

Google guarantees that the data protection provisions of the EU are also complied with when processing data in the USA.

In order to display certain typefaces on our website, a connection is established to the Google server in the USA when our website is accessed.

If you use the Google Maps function that is integrated into our website, Google will save a cookie on your device through your internet browser. In order to display our location and generate directions, your user settings and data are processed. We cannot rule out the possibility here that Google will use servers in the USA.

The legal basis is Article 6(1)(f) GDPR. Our legitimate interest is the optimisation of our website’s functionality.

Through the connection established with Google in this way, Google can determine the website from which your request was sent and to which IP address the directions are to be transmitted.

If you do not consent to the processing of this data, you can prevent cookies from being installed by configuring the appropriate settings in your internet browser. For further details, see the “Cookies” section above.

Furthermore, the use of Google Maps and the information obtained via Google Maps are subject to the Google Terms of Service and the Terms of Service for Google Maps.

You can also visit

adssettings.google.com/authenticated

policies.google.com/privacy

for further information from Google.

Facebook social plugin

We use the plugin from the social network Facebook on our website. Facebook is an internet service provided by facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. In the EU, this service is operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, with both being referred to hereinafter as “Facebook”.

Through certification under the EU-US Privacy Shield

www.privacyshield.gov/participant

Facebook guarantees that the data protection provisions of the EU are also complied with when processing data in the USA.

The legal basis is Article 6(1)(f) GDPR. Our legitimate interest is improving the quality of our website.

Facebook provides further information at

developers.facebook.com/docs/plugins/

about the available plugins and the way they work.

If the plugin is installed on one of the pages of our website that you visit, your internet browser will download a depiction of the plugin from Facebook’s servers in the USA. For technical reasons, Facebook needs to process your IP address in this case. In addition, the date and time of your visit to our internet pages is also recorded.

If you are logged in to Facebook while visiting one of our pages with the plugin installed, the information about your specific visit collected by the plugin is detected by Facebook. Facebook may link this information to your personal Facebook account. If, for example, you click the Facebook “Like” button, this information is saved in your Facebook user account and may be published on the Facebook platform. If you wish to prevent this from happening, you must either log out of Facebook before visiting our website, or make use of an add-on in your internet browser that prevents the Facebook plugin from loading.

In the data policy published at

www.facebook.com/policy.php

Facebook provides further information about the collection and use of data and your rights and privacy options in connection with this.

YouTube

We use YouTube on our website. This is a video portal provided by YouTube LLC., 901 Cherry Ave., 94066 San Bruno, CA, USA, hereinafter referred to as “YouTube”.

YouTube is a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google”.

Through certification under the EU-US Privacy Shield

www.privacyshield.gov/participant

Google – and therefore also its subsidiary YouTube – guarantees that the data protection provisions of the EU are also complied with when processing data in the USA.

We use YouTube in conjunction with the “privacy-enhanced mode” function in order to show you videos. The legal basis is Article 6(1)(f) GDPR. Our legitimate interest is improving the quality of our website. According to YouTube, the “privacy-enhanced mode” function means that the data specified in more detail below are only sent to YouTube’s server if you actually start a video.

Without this enhanced privacy, a connection to YouTube’s server in the USA is established as soon as you open one of our internet pages with an embedded YouTube video.

This connection is necessary in order for us to show you the video in question on our internet page via your internet browser. In the course of this, YouTube records and processes, at a minimum, your IP address, the date and time, and the internet page visited by you. In addition, a connection is established with the “DoubleClick” advertising network operated by Google.

If you are logged in to YouTube at the same time, YouTube will link the connection information to your YouTube account. If you wish to prevent this from happening, you must either log out of YouTube before visiting our website, or configure the applicable settings in your YouTube user account.

For the purposes of functionality and analysing user behaviour, YouTube permanently stores cookies on your device via your internet browser. If you do not consent to this data processing, you can prevent cookies from being saved by configuring the settings in your internet browser. For further information, see the “Cookies” section above.

In the privacy policy published at

policies.google.com/privacy

Google provides further information about the collection and use of data and your rights and privacy options in connection with this.

Google AdWords with conversion tracking

We use the advertising tool Google AdWords, including conversion tracking, on our website. This is a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google”.

Through certification under the EU-US Privacy Shield

www.privacyshield.gov/participant

Google guarantees that the data protection provisions of the EU are also complied with when processing data in the USA.

We use conversion tracking to market our products and services in a targeted manner. The legal basis is Article 6(1)(f) GDPR. Our legitimate interest is the analysis, optimisation and commercial operation of our website.

If you click on an advert displayed by Google, the conversion tracking that we use saves a cookie onto your device. These conversion cookies expire after 30 days and are not used to identify you personally.

If the cookie is still valid and you visit a specific page on our website, both we and Google can see that you clicked on one of our adverts placed on Google and that you were then redirected to our website.

Google uses the information collected in this way to provide us with statistics on visits to our website. It also provides us with details about the number of users who have clicked on our advert(s) and about the pages on our website that are then accessed. However, neither we nor any third parties that also use Google AdWords are able to identify you through these means.

Furthermore, you can prevent or restrict the installation of cookies by configuring the appropriate settings in your internet browser. You can also delete cookies that have already been saved at any time. However, the necessary steps and measures for doing this depend on the internet browser that you use. If you have any questions, you should therefore consult the help function or documentation for your internet browser, or contact the developer or support service.

Google provides further information on this topic at

services.google.com/sitestats/en.html

www.google.com/policies/technologies/ads/ 

www.google.com/policies/privacy/

including options for preventing the use of your data.